Session 1: The Define Phase
- Writing problem statements
- Setting the project objectives
- Scoping the project
- Mapping the high level process – SIPOC mapping
- Linking the problem to VOC
- Defining CTQs
- Drawing up the project charter
Session 2: Understanding the Current State Process
- Process mapping tools overview
- The role of process mapping in DMAIC projects
- Process flow & sequence charting techniques
- Identifying Value and Non Value Add activity & identify quick wins
Session 3: Managing Change & Engaging Stakeholders
- Analysing enablers/barriers using force field analysis
- Building the business case
- Engaging key stakeholders
- Influencing skills & change mgt
- Leading a project team
- Developing the project plan
Session 4: Data Collection Planning & Statistics
- Selecting what to measure
- Data collection planning
- Deciding how to collect the data: intro to sampling techniques
- Using operational definitions for data collection
- Introduction to basic statistics
Session 5: Process Capability & Process Control
- Assessing process control
- Use of control charts
- Understanding & calculating process capability for continuous and attribute data
- Selecting appropriate capability metrics & indices
Session 6: Analyse Phase
- Verifying the root cause
- Structured data analysis
- Links to the cause and effect
- 5 Why problem solving
- Stratifying the data (box plots)
- Significance testing
- Tips for presenting the analysis
Session 7: Developing the Improvement
- Generating alternative solutions
- Selecting the best solution
- Developing the future state
- Managing risk using FMEA
Session 8: Managing Resistance & Embedding Change
- Emotional responses to change
- Rationalising resistance
- Handling conflict
- Sustaining change
- Facilitating handover
Session 9: Developing the Control Plan
- Confirming the improvement
- Different types of process control
- Principle of mistake proofing
- Monitoring effectiveness
Optional Modules:
The cost per participant for attending the optional modules on Minitab and Measurement System Analysis is £195+VAT per module.
Optional Module: Minitab Masterclass
- Introduction to Minitab & its use in DMAIC projects
- Minitab vs Excel
- Basic Statistics in Minitab –distribution of the data
- Conducting MSA studies
- SPC and Capability in Minitab
- Graphical Analysis Tools
Optional Module: Measurement System Analysis
- Checking the measurement system
- Dealing with variation
- Gauge repeatability/reproducibility
- Gauge R&R in Excel for variables and attribute measurement systems
