Team Leader’s Guide to HR Topics – Smallpeice Enterprises

Team Leader’s Guide to HR Topics

Overview

This course is aimed at introducing managers so some of the potentially difficult conversations they may need to conduct with their teams. Traditionally these are areas that managers are reluctant to address often feeling underprepared and overwhelmed by the prospect of one-to-one conversations with staff members of these HR topics.

Attendees

This training is suitable for those new to managerial or leadership positions and have little or no experience of having HR related conversations with their staff.

Training objectives

To introduce the delegates to the array of HR conversations that are required of a team leader or manager. At the end of the training delegates will feel confident to prepare for and conduct potentially difficult HR conversations with their staff.

Training format

This course can be delivered either in person or via MS Teams to a virtual audience. The delegates will have opportunities within the training to use the knowledge and skills delivered using group exercises and role play scenarios. There will also be an opportunity for delegates to identify and work on individual issues that they face in their own roles.

Course Content

Typical HR activities required of a Leader

Conducting appraisals and performance reviews: managing good and poor performance
Interviewing candidates for roles
Managing poor performance & handling grievances

Key skill sets required

Review and revision of appropriate key skills sets covered to date on the programme that are applicable to HR activities
- Communication skills: questioning, guiding, informing
- Negotiation skills: planning, investigating, proposing, bargaining
- Development skills: reviewing, identifying needs, coaching, mentoring

Conducting Appraisals and Performance reviews

The purpose of appraisals: Linking the business objectives to the individual’s targets and objectives
Managing effective appraisals
- Preparation and information for both appraiser and appraisee
- Structuring feedback, discussion and negotiation
- The use of action plans and reviews

Conducting Interviews

The purpose of interviewing
Selecting the right individual to support business needs
Conducting effective interviews
Preparation for interviewer and Interviewee
Structuring questions and evaluating answers to facilitate selection
Recording evidence, making the selection and providing feedback

Handling Grievances & Difficult Conversations

Handling difficult conversations well: to create positive outcomes
Handling grievance conversations
- Avoiding avoidance!
- Managing confrontation

In-company

Duration:

1 day

Ideal for group training

Customised per company

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