Nature of Change
- Understanding our reaction to threatening situations
- How do we manage change generated by activities that impact on existing systems, processes and procedures
- Understanding the nature of change & exploring the change journey
Developing and Communicating a Compelling Need for Change
- Communicating the opportunity and providing quantitative and factual evidence of benefits and threats
- Analysing enablers and barriers to change and generating supportive activities
Stakeholder Management
- The importance of identifying & managing stakeholders through structured analysis
- Using targeted influencing strategies to generate engagement
- Fine tuning communications to optimise understanding and engagement
- Leading Process Change through role model behaviours
Understanding and Managing Resistance to Change
- Understanding emotional and rational resistance to change and the and the methods of mitigating their impact
Embedding Gains
- Recognising embedded change
- Consolidating changes in practice
- Recognising and encouraging compliance with the new way
- Letting go of the old way
