Overview of Problem Solving
- Problem solving vs. fire-fighting explained
- Explaining the stages of DMAIC
- The role of a Lean Six Sigma Yellow Belt
Define: Setting the Foundations
- 5S workplace organisation
- Understanding customer expectations
- Using Pareto – the 80/20 rule
- Constructing problem statements
Measure: Knowing the Facts
- Mapping a process
- Identifying waste & sources of variation
- Planning effective data collection
CASE STUDY PART 1
- Practical case study to practise using the Define & Measure tools
Analyse: What Drives the Process
- Drill down using 5 Why’s
- Using cause & effect
- Graphical display & trend identification
Improve: Making the Changes
- Generating & selecting solutions
- Piloting & validating solutions
Control: Sustaining the Gains
- Control plan requirements
- Standard operating procedures
- Mistake proofing
- Locking in the change
CASE STUDY PART 2
- Second part of the case study to test understanding of the Analyse-Improve-Control tools
