Quality Function Deployment

Overview

QFD is a powerful development technique that ensures customer requirements drive the new product introduction process. Simple matrices are used to capture & analyse information, & delegates progress through the key stages of prioritising customer requirements & technical characteristics, selecting concepts, design deployment & production control, & managing the overall QFD process.

Course objectives:

Understand what makes a good product requirements specification
How the Voice of the Customer is captured and translated into a product performance specification
Practice the keys tools of the QFD technique
Understand the links between engineering specifications

Course Content

Introduction to QFD

QFD purpose & structure
The benefits of QFD within NPD
Overview of the QFD rooms

Customer Focus

Capturing & reviewing the VOC
Categorising & prioritising customer needs
- KANO model
- Using Paired Comparison

Needs Assessment
- comparing current products against needs
- product strategy using SWOT

Product Focus

Defining product purpose using Functional Analysis
Identifying performance characteristics
Using correlation & relationship matrix
Performance prioritization & targets
Performance assessment

Further QFD Phases

The specification cascade
Linking DFSS tools to the cascade

Case Study Exercise

Checking understanding, and practicing the tools in the various QFD phases

In-company

Duration:

1 day

Ideal for group training

Customised per company

Privacy Policy

Accessibility

Legal Information

Part of Learning Technologies Group plc